Refund policy

REFUND POLICY CultureCrate - culturecrate.co.nz

Due to the perishable nature of our food products, all sales are final. We do not accept returns or offer refunds except in the following circumstances as required under the New Zealand Consumer Guarantees Act 1993:

• Your order arrives visibly damaged or tampered with
• Your order is confirmed lost by the courier and never delivered
• You receive products significantly different from what you ordered

To be eligible, you must contact us at culturecratecustomerservice@gmail.com within 7 days of receiving your order (or within 7 days of the expected delivery date for lost orders). You must include your order number, a description of the issue, and clear photographs of the packaging and contents.

We do not offer refunds or replacements for:

• Change of mind
• Dislike of taste, flavor, or texture of any product
• Cosmetic damage to individual product packaging where the item itself is intact
• Orders undelivered due to an incorrect address provided by the customer
• Subscription fees once a box has been dispatched for that billing period

Approved refunds will be processed to your original payment method within 5–10 business days.

For any questions, contact us at culturecratecustomerservice@gmail.com.